Question 1

Service Area

Accepted Answer

We serve Los Angeles and nearby surrounding neighborhoods, including:
 • Santa Monica
 • Playa del Rey
 • Marina del Rey
 • Pasadena
 • Silver Lake
 • West LA and nearby areas

Question 2

Ordering Boards

Accepted Answer

• Boards can be ordered up to 24 hours in advance (1 PM cutoff)
 • Deliveries arrive between 1 PM and 3 PM
 • Each board is fully assembled and ready to serve
 • Boards can be stored in the fridge for up to one day. Remove at least 20 minutes before serving so the cheese reaches room temperature.

Question 3

Grazing Tables (40+ Guests)

Accepted Answer

• Booking window: 2–4 weeks in advance (earlier during busy seasons)
 • Arrival is usually about 1 hour before your event
 • All grazing tables follow a simple drop-and-go setup unless you select the Boho Chic option
 • Disposable items (palm-leaf plates, wooden utensils, napkins) are available as a $2 per-person add-on
 • Bamboo tongs are included with all grazing tables

Question 4

What’s Included With Every Order

Accepted Answer

Every order includes:
 • A fresh, styled presentation
 • All food items
 • Bamboo tongs
 • Clear communication from order to delivery

Optional add-ons:
 • Palm-leaf plates, wooden utensils, and napkins ($2 per person)
 • Additional décor upgrades for grazing tables
 • Extra serving items upon request

Notes:
 • Palm-leaf platters, utensils, and napkins are not standard and are only included when added
 • Wooden crates are included with one specific grazing table package

Question 5

Grazing Table Format (Drop-and-Go)

Accepted Answer

Designed for quick, seamless setup.
 Includes:
 • Palm-leaf platters or wooden boards
 • Bamboo tongs
 • Full grazing presentation
 • Recommended table size provided in advance
 Arrival is typically about 1 hour before the event.

Question 6

Boho Chic Package (Setup + Cleanup)

Accepted Answer

This package includes extended service for a more elevated experience:
 • Full styling pieces, crates, and bowls
 • Arrival 1.5–2 hours before the event
 • A return for cleanup (about 30 minutes)
 • Added decorative elements and finishing touches

Question 7

Board Deliveries

Accepted Answer

• Delivery is to the door only
 • Boards arrive fully assembled
 • No onsite styling for deliveries
 Ideal for gatherings, meetings, celebrations, and last-minute hosting.

Question 8

Linens + Tables

Accepted Answer

• Linens are not included
 • Client-provided linens can be incorporated
 • Please have your table cleared and ready before arrival
 • Recommended table sizing is provided once the graze is confirmed

Question 9

Dietary Accommodations

Accepted Answer

We can accommodate:
 • Gluten-free
 • Vegetarian
 • Allergy-sensitive requests (nut-free and others)
 Vegan meat substitutes are not yet offered. We’ll add them once we find an option that meets our quality standards.

Question 10

Customization Options (Grazing Tables Only)

Accepted Answer

Available for events with 40+ guests.
 We can assist with:
 • Layout preferences
 • Styling that aligns with your event aesthetic
 • Decor upgrades (fees may apply)
 A short call is required to understand your vision.
 Not available for:
 • Wine or craft beverage customizations
 • Board deliveries

Question 11

Food Safety + Freshness

Accepted Answer

We follow strict food-safety practices:
 • Perishables are kept refrigerated until transport
 • Temperature control is maintained during delivery
 • Items are assembled onsite when needed
 • All handling follows California food-safety guidelines
 Grazing tables are best enjoyed within 2 hours of your event start time.

Question 12

Venue Types

Accepted Answer

We regularly set up in a wide range of spaces, including:
 • Offices and meeting rooms
 • University and campus event spaces
 • Studios and production sets
 • Rooftop and outdoor workspaces
 • Homes and private residences
 • Event venues and banquet spaces
 • Wedding venues
 • Birthday, shower, and milestone-celebration spaces

We can also help coordinate details such as:
 • Loading dock access
 • Security or valet check-ins
 • Elevator access
 • Building delivery procedures

Question 13

Workshops + Classes

Accepted Answer

Great for groups of all kinds, from team gatherings to celebrations.
 We can provide:
 • Instructor-guided board-building
 • All food, materials, and supplies
 A proposal can be prepared upon request.

Question 14

Payment Terms

Accepted Answer

• A 50% deposit secures your date
 • The remaining balance is due 7 days before the event
 • We accept major credit cards and ACH for larger orders

Question 15

Cancellation + Rescheduling

Accepted Answer

• We ask for at least 7 days’ notice for rescheduling
 • We do not offer refunds, but we are happy to move your event to a new date
 • Weather-dependent events should have a backup plan available

Question 16

What is your cancellation policy?

Accepted Answer

• Cancellations made more than 7 days before your event may qualify for a partial refund
 • Cancellations within 7 days may be non-refundable due to ingredient prep and reserved time
 Contact us as soon as possible if your plans change.

Question 17

Post-Event Feedback

Accepted Answer

If anything isn’t as expected, please contact us within 24 hours so we can help. We always want our clients to have a great experience.

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